Shipping and returns policy

Delivery deadlines


The delivery time is 24-48 working hours depending on the day of the week the purchase has been made, since deliveries are made only from Monday to Friday.

Orders are prepared to be sent at the time the payment has been confirmed and at the following time:

Monday to Friday from 10:00 am to 12:00. Orders received outside of that time will be prepared and shipped the next business day. No shipments are made on Saturdays, Sundays or holidays.

For orders with free pick up in store, please wait to receive our email so that you can pick it up, once it is ready.

For inquiries about other destinations and delivery time, send an email to: hola@gusiluzboutiqueinfantil.com

Shipping costs

    • The products purchased will be delivered to the address indicated in the order.
    • The purchase tickets will be sent to the e-mail address indicated by the customer in his register in the online store gusiluzboutiqueinfantil.comand may also be consulted in the registration account created by the customer in the online storegusiluzboutiqueinfantil.com
    • On Saturdays, Sundays and holidays there will be no delivery or delivery of orders.
    • Delivery will be made promptly under the responsibility of the carrier.
    • An order is considered delivered at the time the carrier delivers the package, or the packages, to the customer and the customer signs the delivery receipt. It is up to the customer to check the status of the goods upon receipt and indicate any anomalies on the delivery receipt.
    • Claims are not accepted by customs duties, since they are solely responsibility of the customer to comply with the law of Commerce in your area or country

We have free pick up in our store (Mislata, Valencia), for your orders on the web. The price of mailings is reflected in the following table:

De 0 € a 30,00 € De 30,00 € en adelante
Península
5,95 € GRATIS
Recogida en tienda GRATIS
GRATIS

Claims

The consumer and / or user, after receiving an email that your order is sent, if after a reasonable period of time you do not receive the product, you can contact gusiluzboutiqueinfantil.com a través del mail: hola@lazapa.es to be able to clarify the cause of the delay.

Once the claim has been obtained, gusiluzboutiqueinfantil.comcontact with the consumer and / or user in order to explain what happened and reach an agreement on what happened.

In the last case that gusiluzboutiqueinfantil.comnot have availability of the contracted good, the consumer and / or user will be informed of that lack of availability and in the shortest possible time will receive fromgusiluzboutiqueinfantil.comthe sums paid.

Claims are not accepted by customs duties, since they are solely responsibility of the customer to comply with the law of Commerce in his/her area or country.

Cancellations

If after the purchase you wish to cancel an order that has not yet been issued, it can be done as long as it is indicated by the contact form established for this purpose in the "contact" section or in writing to the electronic address hola@gusiluzboutiqueinfantil.com, customer service form indicating the order number to be canceled.

Return policy

The customer has 7 days to return the product.

-If the customer wants the return of the article there are two options:

1 that customer send package by the agency that fit, and once received the package, will proceed to return in a discount voucher to spend in our store, by subtracting the amount of the initial shipment if it was free. (ask by the price).

2 send us transport agency, and once received the package, will proceed to return in a discount voucher to spend in our store, by subtracting the amount of shipping initial if was free (ask by the price) and collection (ask by the price)

3.Socks or tights returns will not be accepted in any case.

-If a change in size, there are two options to proceed:

1 send you the article and only pay shipping of the change of size (ask by the price).

2 we send our transport agency, and in the same service is delivery the new and the old is collected, collection and ask about shipping price, payable by the customer.

OTHER RULES

3. will be accepted in any case changes of socks or tights.

In case of return, once check that the product is in good been and without being opened or used will proceed with the refund of product or products at a better discount to spend in the shop (shipping costs will not be returned or what) s return shipping expenses).-If an order attempting to deliver to the customer and this, is absent in his home has a period of 7 days to remove it from the Agency where your package is.After this period of time, will have no right to changes or returns for a voucher discount, having spent the time regulated to do so.

4. returns are accepted by customs charges or tariffs, since they are the just responsibility of the end user (customer), to comply with the trade law and taxes in your area or country.

Address for submissions: Gusiluz Boutique child Murillo C / 11 under C.P.: 46920 Mistala, Valencia